Refund Policy

Effective date: January 20, 2026

Refund Policy

This policy governs refunds for credit products in the Saju Cat service ("Service") operated by ChartIQ ("Company"). This policy complies with applicable consumer protection laws.

Refund Eligible Cases

  • 1.Unused credits: Full refund is available within 7 days of purchase if no credits have been used.
  • 2.Service disruption: Refund is available if credits could not be used due to a service disruption caused by the Company.
  • 3.Duplicate payment: Refund is available for duplicate charges on the same product.

Non-Refundable Cases

  • 1.Used credits: Credits used for fortune analysis or other services are non-refundable.
  • 2.Bonus credits: Bonus credits received from events, promotions, or package purchases are excluded from refunds.
  • 3.Expired period: Refunds are not available after 7 days from the date of purchase.
  • 4.Partial use: If any credits from a purchase have been used, partial refunds for unused credits are not available.

Refund Amount Calculation

  • Refund amounts are based on the actual payment amount.
  • For discounted or promotional purchases, refunds are based on the discounted amount.
  • Payment processing fees may be deducted from the refund amount.

How to Request a Refund

To request a refund, please send a refund request to the email below.

Refund request email

palzza.official@gmail.com

Required information:

  • Member email address
  • Payment date and amount
  • Reason for refund
  • Bank account details for refund (bank name, account number, account holder)

Refund Processing Timeline

  • You will be notified of the refund decision within 3-5 business days of receiving your request.
  • After approval, refunds are processed within 3-7 business days depending on the payment method.
  • For card payments, processing times may vary depending on the card issuer.

Payment Cancellation

If you wish to cancel a payment before credits are issued, please use the cancellation feature of your payment method or contact customer support immediately. Cancellation is only possible before credits are issued.

Additional Information

  • This refund policy applies within the scope of applicable laws.
  • The refund policy may be changed based on service operations, with advance notice given for any changes.
  • Matters not specified in this policy are governed by applicable consumer protection laws.

Contact

Company: ChartIQ

Representative: Jaeho Park

Email: palzza.official@gmail.com